The company is based in Täby. The company's mailing address is
Flyghamnsvägen 16c, 183 64 Täby

If you wish to get in touch with us, please send an email to info@froyja.se with your inquiry and contact details, and we will get back to you shortly.

Order
Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all details about the products, price, billing, and delivery address.
If something is incorrect in the order confirmation, you should immediately contact us via email at info@froyja.se.

Delivery
Our normal delivery times are 1-4 days. Please note: Orders placed on weekends are shipped no earlier than the following Monday.
If there is a delivery delay (without us notifying you of extended delivery time), you should contact us via email at info@froyja.se.

Prices
All prices in the store are quoted in SEK and include 12% VAT and deposit.
We reserve the right to adjust prices due to price changes from suppliers, typographical errors in the price list, or inaccuracies due to incorrect information.

Right of Withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal, which applies from the day you receive the goods you have ordered.

5.1 When Using Your Right of Withdrawal:
You must notify us if you change your mind. The message should be sent to info@froyja.se. Your message should clearly state your name, address, email address, order number, and the items being returned.
You should return the products to us immediately, and no later than 14 days after notifying us of your withdrawal.
You are responsible for the return shipping, delivery, and condition of the products upon return. Therefore, the products should be sent well-packaged and in the original packaging.
For the refund amount, we reserve the right to deduct an amount corresponding to the depreciation in value compared to the original value of the product if it has been used or damaged.

5.2 The Right of Withdrawal Does Not Apply To:
Products that, for health or hygiene reasons, have been sealed (sealed) and where the seal has been broken by you.
Products that are sealed audio or video recordings, and where the seal has been broken by you.
Custom-made products specifically tailored for you or with a clear personal imprint according to your request.
Services that have been performed, and where you have explicitly consented to the service starting without a right of withdrawal.
Goods that are perishable, such as food products.
For more about the statutory right of withdrawal, see here.

Complaints and Claims
We inspect all products before they are sent to you. If the product is damaged or incorrectly shipped upon arrival, we commit to correcting the issue at no cost in accordance with current consumer protection laws.
You must always contact us for approval before returning a defective product.
The complaint should be sent immediately after the defect is discovered.

6.1 How to File a Complaint?
Any faults and defects should always be reported to info@froyja.se, including your name, address, email address, order number, and a description of the defect.
If we cannot resolve the issue or deliver a similar product, we will refund the defective product in accordance with consumer protection laws. We will cover return shipping for approved complaints.
We reserve the right to deny a complaint if it turns out that the product is not defective in accordance with consumer protection laws. For complaints, we follow the guidelines of the National Board for Consumer Disputes (Allmänna Reklamationsnämnden), see arn.se.

Limitation of Liability
We take no responsibility for indirect damages that may arise from the product.
We accept no responsibility for delays/errors due to circumstances outside the company's control (Force Majeure). These circumstances may include labor disputes, fire, war, government decisions, reduced or missing deliveries from suppliers.
Furthermore, we are not responsible for any changes in product/characteristics that have been made by the respective supplier or other factors beyond our control.

Product Information
We reserve the right to any printing errors on this website and to the sale of products that have sold out.
We do not guarantee that the images represent the exact appearance of the products, as color differences may occur depending on the screen, photo quality, and resolution. We always strive to display the products as accurately as possible.

Cookie Information
According to the law on electronic information, visitors to a website must be informed that cookies are used. The information in the cookie is possible to use to track a user's browsing. A cookie is a small text file that the website you visit requests to store on your computer to provide access to various features. You can set your browser to automatically reject cookies. More information can be found on the Swedish Post and Telecom Authority’s website.

Personal Data
By shopping at Froyja.se, you accept our privacy policy and our processing of your personal data. We care about your personal privacy and do not collect more information than necessary to process your order. We never sell or share your information with third parties without a legal basis.
Froyja.se is responsible for processing personal data you provide to us as a customer. Your personal data is processed to manage your order, as well as in cases where you have requested newsletters or promotional offers— to tailor marketing to your individual needs.
The following information is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

10.1 What is Personal Data?
Personal data is any information that can directly or indirectly be linked to a physical person.

10.2 What Data Do We Store?
To manage your order and respond to questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as we have a legal basis to process it, for example, to fulfill the agreement between us or to comply with a legal obligation, such as the accounting law.

10.3 Legal Basis
When making a purchase, your personal data is processed to fulfill the agreement with you.
Marketing, campaigns, and similar communications are carried out with your consent.

10.4 What Data is Shared and for What Purpose?

10.4.1 Payment Provider
When making a purchase, information is shared with our payment provider. The data shared includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, your personal identity number will also be shared with the payment provider. The information is stored to complete the purchase and protect the parties against fraud.

10.4.2 Shipping Company
To deliver your orders and complete our agreement, we must share specific information with the shipping company. The data shared includes first name, last name, and delivery address. Your email address and/or phone number may also be shared with the shipping company for notification purposes.

10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, first name, last name, and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.

10.5 Right to Access
You have the right to request access to all information we have about you. The access will be provided in an electronic, readable format.

10.6 Right to Rectification
You have the right to ask us to update incorrect information or complete information that is missing.

10.7 Right to be Forgotten
You can request that the data we hold about you be deleted at any time. There are a few exceptions to the right to deletion, such as if the data must be retained to fulfill a legal obligation (for example, under the accounting law).

10.8 Data Protection Officer
Froyja.se is responsible for storing and processing personal data on the webshop and ensures that the rules are followed.

10.9 How We Protect Your Personal Data
We use industry-standard protocols such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information, including personal data and passwords.
We use a Swedish platform, Quickbutik, operated by Quickbutik AB based in Helsingborg.

Changes to the Terms and Conditions
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted when an order is placed or the website is visited.

Disputes and Governing Law
In the event of a dispute that cannot be resolved in agreement with customer service, you as a customer can contact the National Board for Consumer Disputes (Allmänna Reklamationsnämnden), see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the EU Commission's dispute resolution platform at http://ec.europa.eu/consumers/odr.
In case of a dispute, we follow the decision from ARN or the equivalent dispute resolution body.
Disputes concerning the interpretation or application of these terms and conditions should be interpreted in accordance with Swedish law.